Where do you ship to?
We ship internationally.
How much does shipping cost?
USA: $10 (USPS Ground Advantage)
Canada: $35 flat rate (USPS)
Europe: $45 (First-Class Package International Service® - depending on specific country)
Japan: $45 flat rate (First-Class Package International Service® - depending on specific region)
Other international: $45 flat rate (Country specific - tax and VAT may apply)
When will I receive my order?
Please allow ~1-3 business days for order processing, and an additional 5-7 business days for delivery. You will receive a tracking number once your order is en route . You can track your package directly on the USPS.com website.
Why can I only buy one item?
Due to the limited quantities of our releases, some products may limit you to one piece per order.
Can I get a refund or make an online exchange?
Your satisfaction is our number one priority. If for any reason you would like to return or exchange an item, please contact us within 30 days of receiving your order. We offer a full refund, or a full store credit. Items must be returned with all original packaging, and tags attached. Sale items can not be returned or exchanged.
My friend has PICK MONSTER™ stickers, how can I get some?
Every online order comes with one sticker, however if you would like more, please contact us and we can see what we can do for you!
I have another question about my order, how can I contact you?
Please email contact @ pickmonsters.com with any questions you may have regarding your order.
I do not live in the U.S.A. Can I order online?
Yes, you may order from outside of the U.S.A. You can check the checkout shipping options to select the right shipping to your location.
My billing and shipping address don't match, can I still order?
We require that billing and and shipping addresses match for all orders.
How can I get an item that is currently sold out?
Check back regularly. On occasion we will re-stock items, however, if the item was a limited release, it will not be available on our site once it's sold out.
Do you offer discount codes or release updates?
Make sure to join our mailing list for deals, discount codes, and special release information.
Why is the order e-mail confirmation taking so long?
During times of high-traffic, order confirmation e-mails might be delayed. If you have not received a confirmation e-mail within 24 hours, please contact us.
Do you offer gift cards?
Currently, we do not offer gift cards. Check back soon though!